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Sample Agent Analysis

Legacy Application Modernisation — Customer Portal · ARQ-DEMO-LEGACY-MOD

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Intake Understanding

Confidence: Medium

The customer portal runs on an unsupported legacy runtime and is difficult to maintain. A phased strangler-fig modernisation is proposed while preserving customer-facing availability.

Request type
Application modernisation / replacement
Business capability
Customer Engagement / Digital Self-Service
Systems involved
  • Legacy customer portal
  • Oracle customer database
  • Entra ID authentication
  • Power BI reporting
  • Downstream customer notification services
  • Target cloud platform (Azure or AWS — TBD)
Data involved
  • Customer account/profile data
  • Authentication data
  • Operational reporting data

Classification & Routing Rationale

MediumConfidence: High
Complexity
High
Risk
Medium
Required review domains
  • Application Architecture
  • Security / Identity
  • Data Architecture
  • Cloud / Infrastructure
  • Operations / Support
  • Business Continuity
Routing rationale

A phased modernisation of a customer-facing portal touching identity, customer data, reporting, and downstream notifications requires Application, Security/Identity, Data, Cloud, Operations, and Business Continuity review.

Key Risks

  • Customer-facing availability during cutover

    High

    A failed slice cutover could take the customer portal offline and disrupt self-service.

    Control: Strangler-fig per capability; dual-write where safe; tested rollback per slice; customer comms plan.

  • Customer data migration integrity

    High

    Customer account and profile data may not migrate cleanly, producing reporting and support drift.

    Control: Migration test harness with row-level reconciliation; freeze windows; sign-off per data domain.

  • Hidden integration dependencies

    Medium

    Undocumented consumers of the legacy portal (reporting, downstream notification services) may break silently after cutover.

    Control: Dependency discovery (logs/network) before migration; contract tests on all known consumers; deprecation comms.

  • Customer identity and access regression

    Medium

    Legacy portal uses local accounts; migration to Entra ID may miss edge roles or break sign-in for a subset of customers.

    Control: Role mapping audit; pilot with shadow access checks; access review post cutover.

  • Reporting continuity

    Medium

    Power BI reports depend on the legacy schema and may silently drift during phased migration.

    Control: Report reconciliation per slice; retire vs re-point reports explicitly with owner sign-off.

Missing Information

  • Target cloud platform and hosting pattern (Azure vs AWS) with rationale
  • Dependency map for integrations and downstream reporting/notification consumers
  • Identity migration approach with Entra ID for customer accounts
  • Rollback and cutover plan per migration phase
  • Data synchronisation and reconciliation approach between legacy and modernised components
  • Operational support model and monitoring plan for the modernised portal
Questions for requestor
  • What criteria will drive the Azure vs AWS decision and when?
  • Has a full dependency map been produced for the customer portal?
  • What is the customer identity migration approach with Entra ID?
  • What rollback criteria apply per phase cutover?
  • How will customer data be synchronised and reconciled between legacy and modernised components?
  • What is the operational support model and monitoring plan post-migration?

Agent Traces

  1. Intake Understanding Agent

    Structure the request.

    completedConfidence: MediumHuman review required
    Input summary

    Legacy core replacement, strangler-fig.

    Output summary

    6 systems, 3 data categories.

    Started 5/30/2026, 8:00:00 AM Completed 5/30/2026, 8:00:01 AMDuration: 1.6 s

  2. Classification Agent

    Score complexity/risk.

    completedConfidence: HighHuman review required
    Input summary

    Multi-quarter modernisation.

    Output summary

    Complexity High, Risk Medium; 6 required, 2 optional.

    Started 5/30/2026, 8:00:01 AM Completed 5/30/2026, 8:00:03 AMDuration: 1.3 s

  3. Risk Discovery Agent

    Surface risks.

    completedConfidence: MediumHuman review required
    Input summary

    Cutover + data migration + dependencies.

    Output summary

    5 risks (2 High, 3 Medium).

    Started 5/30/2026, 8:00:03 AM Completed 5/30/2026, 8:00:05 AMDuration: 2.3 s

  4. Missing Information Agent

    Gap detection.

    completedConfidence: HighHuman review required
    Input summary

    Intake + classification.

    Output summary

    6 missing items + matched questions.

    Started 5/30/2026, 8:00:05 AM Completed 5/30/2026, 8:00:06 AMDuration: 1.1 s

  5. NFR Checklist Agent

    NFR generation.

    completedConfidence: High
    Input summary

    Modernisation profile.

    Output summary

    14 NFR questions across 5 categories.

    Started 5/30/2026, 8:00:07 AM Completed 5/30/2026, 8:00:08 AMDuration: 1.3 s

  6. Routing Agent

    Route to ARB sub-teams.

    completedConfidence: High
    Input summary

    Risk profile + ownership map.

    Output summary

    8 teams (6 required, 2 optional).

    Started 5/30/2026, 8:00:08 AM Completed 5/30/2026, 8:00:09 AMDuration: 850 ms

  7. Decision Evidence Agent

    Synthesise decision pack.

    completedConfidence: MediumHuman review required
    Input summary

    All agent outputs.

    Output summary

    More Information Required + 6 conditions + ADR draft.

    Started 5/30/2026, 8:00:09 AM Completed 5/30/2026, 8:00:11 AMDuration: 1.9 s

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